Program Coordinator

Division: Supported Living

Location: Columbus , OH

Pay Type: Salary

Employment Type: Full Time

The primary responsibility of this position will provide leadership and support for Site Leads and Direct Support Professionals ("DSP") to ensure policies and procedures and delivery of services are consistent with the agency mission and in accordance with contract requirements, state and federal regulations. In addition to ensuring the overall health and safety of our clients, the Program Coordinator also ensures the effective and efficient use of available resources and is responsible for the overall management of program staff including the supervision style and efforts for the retention of staff and continuity of care for the agency clients.


Essential Job Functions:


  • Observe, coach, and monitor House Management Team and direct reports to assure consistency and compliance with ISP contract requirements, and agency policies not limited to the following areas:
    • Monitor and supports client budget tracking and development;
    • Oversee site staffing and site schedule patterns within allocated budget, including the review of all documentation (ex. timesheets);
    • In collaboration with Quality Assurance Specialist ensures quality of all services and establishes systems and procedures to maintain quality and correct deficiencies (ex. communication, memos, meeting agendas, calendars, etc.).
  • Facilitate regular positive communication between all staff and team members.
  • Complete performance appraisal documents and meetings for all direct reports as directed.
  • Ensure staff are trained within agency guidelines and training required by OAC.
  • As needed, initiate disciplinary action process in accordance to agency guidelines and in collaboration with Human Resources.
  • Attend and coordinate regular House Management Team and House Meetings.


  • Manage a caseload of 10 to 15 clients, on average.
  • Review client specific ISP, BSP (if applicable), and other relative services that a client is receiving or is eligible for to ensure compliance with contracts.
  • Ensure development and maintenance of accurate and appropriate records and documentation for compliance with program contract requirements, agency policy and ensure completion of all reports as required (ex. site documents, LPS, site monitoring, End of Month, etc.).
  • Respond to complaints, grievances and appeals regarding client services, and escalates and effectively communicates as needed.
  • Develop and monitor programming resources for quality improvement of client daily living activities and overall well being.
  • Facilitate communication and coordination of care between the individual, family and support team members.
  • Attend all agency, major medical, and client service related meetings and appointments.
  • Interact professionally and supportively with clients and peers within and outside of the agency.
  • Comply with and enforce all DSP job responsibilities as necessary.
  • Continually monitor and report of any changes in client's medical, health, and safety needs.
  • Ensure follow up on all quality assurance and medical reviews on an as required basis.
  • Follow up and review of reports (UI/MUI).
  • Assist that clients have all necessary needs (medical, staffing, benefits, etc).
  • Advocate to protect and advance the rights of clients with disabilities so that they may freely exercise their own life choices, enforce their rights, and fully participate in their community life.
  • Work under the supervision of the Director of Operations.
  • Embrace and embody the mission, guiding principles, and goals of Absolute Care.
  • Understand and remain current on all updates of duties and expectations as outlined in both the Ohio Revised and Administrative Codes under the following rules: (Full rule definitions can be found at
  • 5123.62 Rights of Persons with a Developmental Disability (ORC).
  • 5123:2-13-04 Client Options Waiver/Homemaker Personal Care (OAC).
  • Perform other responsibilities as assigned.

Essential Education, License, Certificates/Registration Qualifications:

  • High School Diploma or equivalent.
  • Valid Drivers License (with driving record that meets Agency Policy),
  • Current proof of state minimum auto insurance.
  • 18 years of age or older.
  • FBI and/or BCI Background (5123:2-1-05.1-ORC).
  • CPR and First Aid certified (5123:2-2-01-ORC).
  • Major Unusual Incident training (5123:2-17-ORC).
  • OSHA (Occupational Safety and Health Administration) training.
  • HIPAA (Health Information Protection and Accountability Act) training.
  • Certified in Medication Administration.
  • Minimum of three years professional experience in the Developmental Disability industry or related field.
  • Any other training deemed necessary by Absolute Care Management.

Working Conditions:

  • Work is performed primarily in an office setting but traveling within Franklin County limits is a frequent requirement.
  • On-Call from Monday at 8:00 a.m. until Friday at 5:00 p.m. (24/5) for designated client sites. Must be able to respond to all inquires and emergencies via telephone in 15 minutes and in person within 30 minutes.
  • Participate in a weekend and holiday agency wide On-Call rotation according to agency procedures
  • Must have the ability to respond to inquiries and emergencies via telephone in 15 minutes and in person within 30 minutes.



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